Terms and conditions

Terms and Conditions of the online store / sale of services / booking, compliant with the applicable provisions of the Consumer Rights Act. Stressless-Movers – an online service operated by Ewe Work Sp. z o.o.

These Terms and Conditions define the rules for using the online service available at www.stressless-movers.com, the rules for placing orders for moving and transport services, conditions of payment, execution, cancellation, withdrawal from the contract, complaints, and protection of personal data.

1. Glossary of key terms used in the Terms and Conditions

A Customer using the Online Service for the sale of services should know the meaning of the terms used in the Terms and Conditions. The glossary serves to unambiguously define their meaning.

• Seller / Service Provider – Ewe Work Sp. z o.o. based in Żary, ul. Pomorska 48/1, 68-200 Żary, NIP (Tax ID): 9282085809, REGON: 365846748, KRS: 0000646717, hereinafter also referred to as the "Seller".

• Online Service / Store – the website belonging to the Seller, available under the domain www.stressless-movers.com, through which the Buyer can place Orders for Services.

• Sale / Service – the service of selling moving and transport Services provided by the Seller to the Customer. Its subject is the performance of transport, moving, packing, storage, or other additional services for the Customer, and the Customer's obligation to pay the Seller the specified price.

• Buyer, Customer – a person with legal capacity – in particular to conclude a Contract, using the Service, placing an Order through it. Buyers can be Consumers or Individual Entrepreneurs.

• Consumer – a Customer who is a natural person performing a legal transaction (sales contract via the Service) not directly related to their business or professional activity (Art. 22¹ of the Civil Code).

• Individual Entrepreneur (Entrepreneur with Consumer rights) – a Buyer who is a natural person concluding a contract directly related to their business activity, when the content of this Contract shows that it does not have a professional character for the Buyer, resulting in particular from the subject of the economic activity performed, made available on the basis of the CEIDG provisions.

• Terms and Conditions – these Terms and Conditions.

• Service – a service provided by the Seller to the Customer based on a contract concluded between the parties via the Online Service – within an organized system for concluding distance contracts, without the simultaneous physical presence of the parties (in particular: transport of property, international and domestic moves, packing, temporary storage, property insurance in transit, customs clearance).

• Booking – a preliminary order for a Service based on the Buyer's declaration of intent, aimed at concluding a contract for the provision of a Service on the date and scope of implementation specified in the Order.

• Order – the Buyer's declaration of intent aimed at concluding a distance contract for the sale of Services via the Service, specifying at least the type and scope of Services, implementation date, pickup and delivery addresses, and other relevant parameters.

• Payment – a payment made by the Customer to the Seller in order to fulfill a monetary obligation resulting from a transaction between the Customer and the Seller (Accepter), which constitutes a single payment transaction within the meaning of the Payment Services Act of August 19, 2011.

• Refund – a refund of the price of the purchased Service made using the same method of payment that the Customer used to pay for the ordered Service.

• Business Day – any day other than Saturday, Sunday, and any public holiday on which the Seller conducts its business.

• Privacy Policy – a document containing detailed information regarding the rules for the protection of Buyers' personal data by the Seller, permanently posted on the Online Service website.

• Civil Code – the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

• Consumer Rights Act – the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827, as amended).

2. Registry data

• Service name: Stressless-Movers

• Website address: www.stressless-movers.com

• Registered company name: Ewe Work Sp. z o.o.

• Registered company address: ul. Pomorska 48/1, 68-200 Żary, Poland

• NIP (Tax ID): 9282085809

• REGON: 365846748

• KRS: 0000646717

• Registry Court: District Court in Zielona Góra, 8th Commercial Division of the National Court Register

• Share capital: 5,000 PLN

3. Contact details

• Phone number: +48 519 600 293

• WhatsApp: +48 519 600 293

• E-mail address: aleksanderkempiak@gmail.com or alex@stressless-movers.com

• Correspondence address: Westerplatte 12/4, 68-200 Żary, Poland

• Headquarters (registered) address: ul. Pomorska 48/1, 68-200 Żary, Poland

4. Sales currency

Prices quoted on www.stressless-movers.com and in individual quotes are expressed in euros (EUR) or Polish zlotys (PLN) – depending on the offer and arrangements with the Customer – and are gross prices (including VAT, if applicable according to current regulations).

The final price of the Service is determined individually based on a quote prepared by the Seller after receiving the Order details (including volume/weight of goods, route, date, additional services).

5. Methods of delivery / order fulfillment

The Customer must be aware of the time and manner in which the purchased Service will be fulfilled.

• Dedicated transport (vehicle exclusively for the needs of a given Customer) – collection of goods from the indicated address and delivery to the destination address.

• Group transport / shared load – shared cargo space (from 1 CBM), with fulfillment dates depending on the collection of cargo on a given route.

• Additional services: professional packing, unpacking, furniture protection, temporary storage (e.g., London, Berlin, Frankfurt, Poland), customs clearance, and tax formalities.

• The Service is carried out using the Seller's means of transport (vans, trucks) or cooperating entities.

6. Order processing time

Orders are fulfilled within the timeframe agreed individually with the Customer and indicated in the Order confirmation. Approximate timeframes:

• Dedicated transport on main routes (e.g., UK–DE, UK–CH, DE–CH, ES–DE): usually 1–7 days from the collection date, depending on the route and availability.

• Shared load transport (UK–DE and similar): usually 2–7 days from the collection date.

• The exact pickup and delivery dates are confirmed to the Customer before the start of the Service.

• In the event of delays beyond the Seller's control (road conditions, customs formalities, force majeure), the Seller immediately informs the Customer and agrees on new dates.

7. Booking cancellation policy

In the case of transport and moving services, the Customer must receive information on the timeframe within which they can cancel or modify the booking free of charge.

• The booking can be canceled free of charge no later than 7 full days before the agreed date of property collection. In this case, the prepayment will be refunded within 14 days from the date of booking cancellation.

• In the event of booking cancellation less than 7 full days before the collection date – the prepayment (or a part thereof, as agreed in the quote) is non-refundable, unless the parties agree otherwise.

• The refund is made using the same payment method, to the bank account / card from which the prepayment was received.

• Changing the date of the Service is possible subject to fleet availability and upon agreement with the Seller; it may involve a price adjustment.

8. Card data processing

In accordance with the requirements of payment organizations, the Seller processing payment card data includes the rules for their processing and storage in the Terms and Conditions.

In the case of card payments, the Seller (or the payment operator acting on its behalf) processes the following data:

• name of the payment card;

• payment card number;

• card expiration date (month/year);

• CVV/CVC code;

• transaction amount.

In the case of booking transactions, card details can be provided via a payment gateway, by phone, or by e-mail (transactions without the physical presence of the card – Card Not Present).

If the card details were provided by phone or e-mail – after the card has been charged, a copy of the transaction confirmation is saved and sent to the Customer (by e-mail to the address provided in the Order).

The Seller reserves the right to charge the Customer's card after the Service has been performed if additional costs arise due to the Customer's fault (e.g., significant underestimation of volume/weight, the need for additional services not included in the original quote, damages caused by the Customer), after prior notification of the Customer regarding the basis and amount of the charge.

Payment card data is not stored by the Seller longer than is necessary to process the transaction and any additional settlements, in accordance with PCI DSS requirements and payment operators' regulations.

9. Right of withdrawal

In accordance with consumer law applicable in the European Union, a Customer who is a Consumer must be provided with the opportunity to withdraw from a distance contract within 14 days (with the exceptions indicated below).

1. The Consumer may withdraw from a distance Contract within 14 days without giving any reason.

2. The period specified in paragraph 1 begins on the date the Contract is concluded (in the case of service contracts).

3. The Consumer may withdraw from the Contract by submitting a declaration of withdrawal to the Seller. Sending the declaration before the deadline is sufficient to meet the deadline.

4. The declaration may be sent by standard mail or electronically to the e-mail address: alex@stressless-movers.com or to the correspondence address indicated in § 3.

5. In the event of withdrawal from the Contract, the Seller immediately returns the funds paid to the Consumer, no later than 14 days from the date of receipt of the declaration of withdrawal.

6. The Seller will refund the payment using the same payment methods that were used by the Consumer in the initial transaction, unless the Consumer explicitly agreed to a different solution.

7. The right to withdraw from a distance contract is not granted to the Consumer with respect to a Contract:

a) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the service began that after the Seller fulfills the service, they will lose the right to withdraw from the Contract;

b) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the Contract;

c) for the provision of transport services in the carriage of goods, if the contract specifies a specific day or period of performance;

d) other exceptions provided for in Art. 38 of the Consumer Rights Act.

In the case of moving and transport services, if the performance of the Service has begun with the express consent of the Consumer before the deadline to withdraw and after informing them of the loss of the right to withdraw, the Consumer loses the right to withdraw from the contract with regard to the part of the Service already performed.

10. Complaints

In accordance with the requirements of payment organizations and warranty regulations, the Seller includes the rules, method, and time for submitting complaints in the Terms and Conditions.

• If defects are found in the performed Service (including damage to property during transport), the Customer has the right to file a complaint.

• The complaint should be submitted immediately after discovering the defect, no later than the deadlines resulting from the warranty regulations (in the case of Consumers – generally 2 years from the performance of the Service), subject to specific regulations concerning transport.

• As part of the complaint, the Customer may request the removal of defects, a price reduction, a refund of the paid price or – in justified cases – other forms of compensation in accordance with the law.

• A complaint can be submitted: by phone (+48 519 600 293), by e-mail (alex@stressless-movers.com), or in writing to the correspondence address indicated in § 3.

• The Seller has 14 calendar days to respond to the complaint and inform the Buyer of its acceptance or rejection. In the absence of information on the acceptance or rejection of the complaint within the specified time, it is considered accepted in full.

• In the case of transport services, the provisions of the CMR Convention (international transport) or the Transport Law Act may also apply in matters not otherwise regulated.

11. Personal data protection

An entrepreneur conducting online sales collects personal data necessary to perform the contract, in particular to process payments and perform the Service. This data is subject to protection.

1. Customers' personal data is processed by the Seller in accordance with applicable legal provisions – in particular based on Art. 6(1)(a), (b), and (f) of the GDPR and in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).

2. The administrator of personal data processed by the Seller is Ewe Work Sp. z o.o., ul. Pomorska 48/1, 68-200 Żary, e-mail: alex@stressless-movers.com.

3. The Seller processes Customers' personal data in order to fulfill orders, provide Services electronically, handle settlements, process complaints, and for other purposes specified in the Terms and Conditions and the Privacy Policy. The data is processed solely on the basis of legal provisions or based on the consent expressed by the Customer.

4. Providing personal data is voluntary, however, failure to provide the necessary personal data may prevent placing an Order or executing the Service.

5. The Seller is responsible for the proper protection of the personal data provided and makes every effort to secure them against unauthorized access or use.

6. To the extent necessary to fulfill the Order (in particular transport, customs formalities, insurance), the Seller may transfer the Customer's personal data to cooperating entities (carriers, customs agents, insurers, payment operators).

7. Personal data will be stored for the period necessary to fulfill the Order, handle settlements, and until the expiration of potential claims (generally up to 6 years from the end of the year in which the Service was performed).

8. Each Customer, as a data subject, has the right to access their personal data, the right to request its rectification, deletion, restriction of processing, the right to data portability, and the right to object to processing.

9. If a violation of personal data protection rights is found, the Customer may file a complaint with the supervisory authority (President of the Personal Data Protection Office). To exercise your rights, please contact the data administrator at: alex@stressless-movers.com.

12. Final provisions

• In matters not regulated by the Terms and Conditions, the relevant provisions of Polish law apply, in particular the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, and – with regard to international transport – the CMR Convention.

• The Terms and Conditions do not exclude or limit any rights granted by law to a Buyer who is a Consumer or an Individual Entrepreneur.

• In the event of a conflict between the provisions of the Terms and Conditions and unconditionally binding legal provisions granting rights to Consumers or Individual Entrepreneurs, these legal provisions take precedence.

• The Terms and Conditions are available to all Buyers and have been published in an electronic version on the Seller's Online Service website at www.stressless-movers.com.

• The Seller reserves the right to amend the Terms and Conditions. Amendments enter into force upon publication of the new text on the Service website, provided that Orders placed before the amendment are governed by the Terms and Conditions in their previous wording.

• Contracts concluded via the Service are concluded in Polish or English (depending on the Customer's choice and the communication version).

Terms and Conditions effective from: August 2026